Knowledge Base | Helpdesk | Wiki | FAQ WordPress Theme

Knowledge Base

Decrease support emails and increase customer happiness with the self-service knowledge base.

WHAT IS KNOWLEDGEPRESS

KnowledgePress WordPress theme helps you build customer self-service knowledge base in minutes. Create resource of helpful articles and answer popular customer question. Our customers use KnowledgePress as customer support centers, extensive FAQs, products or service documentations, internal company documentations, wiki and much more.

KNOWLEDGEPRESS THEME FEATURES

• Drag & Drop Knowledge Base Article and Category Reorder Easily reorder knowledge base articles and categories.
• Visual Composer Drag and drop page builder.
• Breadcrumbs Display breadcrumbs to help users navigating through knowledge base categories.
• FAQ Plugin Add accordion style FAQs to your site with the ability to create multiple FAQ pages. Comes bundled as a plugin worth $16.
• Live Search
  • Placeholder Set search field placeholder.
  • Navigation Display live search in main navigation bar, align left/right, set width.
  • Live Search Widget Add live search to any sidebar.
  • Disable Live Search Option to disable live search results.
  • Search Analytics Track search terms.
    • Popular Searches Display popular search terms under search widget.
    • Display In Chart View search term counts on bar chart in dashboard, filter search period by last day, week, month or all time.
    • Reset Searches
• Voting
  • Public or Member Only Voting Easily set who can post a vote on your site from the theme´s settings page.
  • Reset Votes Reset votes for a single knowledge base article or all articles.
• General
  • Logo, Favicon Upload
  • Border Radius You can adjust the corner-radius of all elements in your site, affects buttons, navbars, widgets and many more.
  • Nice Search Redirects /?s=query to /search/query/, convert %20 to +.
  • Custom CSS and JS Options to add custom CSS and JS.
• Layout
  • Width Select from fixed maximum site width or fluid site width.
  • Sidebars Display one, two or no sidebars, and set sidebar widths.
  • Post Type Layouts Display one, two or no sidebars for each post type on your site.
• Archive Page
  • Post Format Icons Option to display post format icons in article titles.
  • Excerpt Length Set excerpt length or display full articles.
  • More Text Set more link text when excerpt too long.
  • Social Sharing Share articles on Twitter, Facebook, Linkedin, Google+, Tumblr, Pinterest, Email. Displays share button bottom of article.
  • Meta Info Display / hide article meta info.
  • Featured Image Enable featured image and set custom dimensions.
• Single Page
  • Table Of Contents Enable automatic table of contents, builds from H1, H2, H3 tags in article.
  • Meta Info Display / hide article updated date, category, post format, author, comment count and tags meta info.
  • Social Sharing Share articles on Twitter, Facebook, Linkedin, Google+, Tumblr, Pinterest, Email. Display share button top, bottom or both top & bottom of article content.
  • Voting Enable user voting on articles.
  • Related Display related articled from the same category.
  • Author Enable author bio info.
  • Featured Image Enable featured image and set custom dimensions.
• Widgets
  • Live Search
  • Recent Articles
  • Popular By Views
  • Popular By Votes
  • Popular By Comments
• Social Icons In header navigation or footer
• Google Fonts Chose from hundreds of Google fonts for the navigator, header and body font.
• Unlimited Theme Colors Set unlimited theme colour using colour picker.
• Standard, Link, Audio, Image and Video Post Formats
• Google Analytics Integration
• Responsive Design Fully responsive design and optimized for small screen device such as iPhone, iPad.
• Documented All our product come bundled with step by step documentation covering installation and setup.
• Translation Ready All our products are translation ready using Poedit tool with instructions in the bundled documentation.
• Regular Product Updates Knowledge Base Plugin is kept up to date with the latest WordPress versions View Changelog

CHANGELOG

Version 4.3.2 – May 8, 2018

• Fixed twitter widget bug
• Fixed metabox bug
• Visual Composer updated

Version 4.3.1 – Oct 19, 2017

• Fixed header align bug
• Visual Composer updated

Version 4.3.0 – Feb 15, 2017

• TGM updated
• Visual Composer updated
• FAQ plugin updated
• Fixed image center align
• Fixed fluid layout padding
• Fixed KB mobile layout

Version 4.2.2 – Apr 22, 2016

• Visual Composer updated
• FAQ plugin updated
• Fixed chart script path bug

Version 4.2.1 – Mar 11, 2016

• Fixed footer bug
• Fixed child theme bug

Version 4.2.0 – Feb 18, 2016

• Added automatic article table of contents
• Added related articles to single articles
• Added footer call to action section
• Added options to display popular search terms under search field
• Added article voting
• Added admin chart to display votes
• Added admin chart to display article views
• Added admin chart to display popular search terms
• Added widget most popular by views
• Added widget most popular by votes
• Added post format icons to search results
• Added self-hosted video background header option
• Added option to disable live search in widget
• Replaced FontAwesome with custom font
• Design improvements
• Fixed reorder front end bug

Version 4.0.1 – Dec 14, 2015

• Fixed post format title bug
• Fixed front end page builder bug

Version 4.0.0 – Sep 7, 2015

• Front end redesign
• Added off canvas side navigation
• Forum styling update
• Added two FAQ templates